Jotform API: Submissions API failing with 401

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    analyticsyourphysio
    Asked on July 29, 2021 at 01:16 PM

    Hello Jotforms team,


    We have suddenly started receiving an error when we are using the submission API: https://api.jotform.com/submission/. We are receiving this error intermittently (seems to go away after 1 hour of the submission).


    Error is 401: message: "You're not authorized to use (/submission/{submissionID}). 

    Can you please help us with the same?


    Thanks

  • Profile Image
    Cecile_A
    Answered on July 29, 2021 at 07:17 PM

    Greetings,

    I did some tests with the API but getting the submission via API seems to work on my end. Kindly try using a new API key with full access.  If the issue persists, I suggest you contact our API support team at api@jotform.com and our back-end team will gladly assist you. 

    Thank you.

  • Profile Image
    analyticsyourphysio
    Answered on July 29, 2021 at 11:28 PM

    I am seeing the issue only in the first 40 minutes after a new submission has been made. Did you try out for new submissions?


    Thanks

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    Vanessa_T
    Answered on July 30, 2021 at 06:15 AM

    I just tried it with a new submission, unfortunately, I am also unable to replicate the issue.

    I have cleared your form cache in hopes that it helps.

    If the issue persists, please contact our API Team thru api@jotform.com.