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analyticsyourphysioAsked on July 29, 2021 at 1:16 PM
Hello Jotforms team,
We have suddenly started receiving an error when we are using the submission API: https://api.jotform.com/submission/. We are receiving this error intermittently (seems to go away after 1 hour of the submission).
Error is 401: message: "You're not authorized to use (/submission/{submissionID}).
Can you please help us with the same?
Thanks
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Cecile JotForm SupportReplied on July 29, 2021 at 7:17 PM
Greetings,
I did some tests with the API but getting the submission via API seems to work on my end. Kindly try using a new API key with full access. If the issue persists, I suggest you contact our API support team at api@jotform.com and our back-end team will gladly assist you.
Thank you.
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analyticsyourphysioReplied on July 29, 2021 at 11:28 PM
I am seeing the issue only in the first 40 minutes after a new submission has been made. Did you try out for new submissions?
Thanks
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Vanessa_TReplied on July 30, 2021 at 6:15 AM
I just tried it with a new submission, unfortunately, I am also unable to replicate the issue.
I have cleared your form cache in hopes that it helps.
If the issue persists, please contact our API Team thru api@jotform.com.