- projectariseAsked on July 02, 2011 at 11:30 AM
I upgraded my account to premium 2 days ago and still haven't seen any changes in my account.
How long does it take usually before the change takes place?
Thank you for your time,
- JotForm SupportNeilVicenteAnswered on July 02, 2011 at 12:59 PM
First off, I'd like to apologize for any delays caused by the upgrade. I have checked your account information and found out that you have already paid for a month of Premium subscription. However, I discovered that the Jotform Login Name that is associated in your billing information is firstname.lastname@example.org which is a little weird because I couldn't find an account with such a username.
Did you create a different account using that email as the username? If not, this might have been a glitch with the system. Either way, I will have our level 2 support personnel notified about this issue to have this fixed as soon as possible.
I went ahead and changed your account status to Premium. I also adjusted your billing date since, technically, your Premium subscription only started just now.
Let us know if there's anything else we can assist you with. Thank you for upgrading and have fun exploring the features and capabilities of Jotform.
- projectariseAnswered on July 02, 2011 at 01:14 PM
I just discovered my email associated with the account is email@example.com but my username is actually projectarise.
I thought my username was my email.
Thank you Neil,