Missing form submissions.

  • Profile Image
    billgunderson
    Asked on July 29, 2021 at 04:24 PM

    On 6/30/2021 we had five "Newsletter 4-week Trial" JotForms submitted to your system. Of the five only four were forwarded through your system to our distribution list.

    The only reason we know this happened is the person submitting the 6/30/21 Jotform contacted us again complaining about not hearing from us. He said he got the confirmation from Jotform that his information was processed.

    I had everyone on the distribution list check to see if they received and not one of them had.

    The Jotform in question was submitted by David Tarantino on 6/30/21 and is in the submission list in your system

    My concerns are:

    Is this a common occurrence?

    Do I need to go back through my submissions and insure they have forwarded to my team?






  • Profile Image
    Kenneth_C
    Answered on July 29, 2021 at 11:27 PM

    Thank you for reaching support,

    I checked the submissions and was able to find a submission from David Tarantino:
    1627615384_610370982c888_c1.png

    Are you still unable to see this on your end.

    Awaiting your response.

    Best.