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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I would like to change my plan from the Economy plan to the Free plan for now

    Asked by KCAndreae on January 30, 2014 at 05:57 AM

    Good day 


    I would like to change my plan from the Economy plan to the free plan for now. We are not getting allot of traffic in through this method at the moment. Once this changes, I will upgrade it to the monthy Economy plan again. Please do so with immediate effect. It gave me an errror when I attampted to do this on my own.


    Kind Regards,


    Karina Andreae

    Page URL:

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    Answered by EliezerN on January 30, 2014 at 09:18 AM


    I have checked your account and I found that you already cancelled your subscription and your account is already scheduled to downgrade:

    User is scheduled to downgrade.
    Date: 2014-02-28
    Reason: CANCEL 

    So, you will not be charged again, but your account will remain as ECONOMY until the date you paidfor expires, which is the date I highlighted above.

    Please inform us if you need further assistance with this inquiry.