What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Change the recipient email address

    Asked by MichHewitt on January 30, 2014 at 08:42 AM

    I’m trying to change the recipient email address and it keeps going to back to my default account email.

    I have followed the steps on your FAQ’s and it still doesn’t change??

    Email alert - reply to and recipient settings ...

    I haven’t uploaded anything to give you a URL yet as the form isn’t working when I hit the test email button within the form creation page.


    Please advise


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    Answered by pinoytech on January 30, 2014 at 10:21 AM


    Upon checking your form, I found out that there is no submission/entry submitted, which means that you are only using "Test Email" button found on the notification wizard. Right? If so, I just want to clarify that using or clicking "Test Email" button found on the notification wizard, it will ONLY send emails to the email address that is associated to your Jotform account (the Primary email address).

    In order to see if the notifications are being sent correctly, just simply open your form on "live mode" (click on "Preview") , fill out the form and submit a test-entry. You should get the notifcation on the specified email address.

    If you need further assistance, please feel free to contact us again at anytime.