- ICFformsAsked on January 30, 2014 at 09:57 AM
On some of our forms we are using the save and continue function with the first form and main form. On the main form, I have receive reports that applicants will upload documents and then when they come back to the application the next day, those upload have gone away and are no longer on the application. Their typed in information is saving but just not the uploads.
I have checked with them to ensure that they are not using a computer with security settings to erase cookies or their cache. Are uploads supposed to save as well using the save and continue feature that I mentioned?
Emily - ICF
- KadeJMAnswered on January 30, 2014 at 11:38 AM
That is correct, Only the Data that has been entered into the Form would be saved. Whereas uploaded files that have been attached to return to later are severed when the form is closed out even after saving it. I'm not entirely sure if that is possible so I am fairly certain that is why the file is not kept.