Sender Email Error

  • Richard_Krouch
    Asked on July 30, 2021 at 12:07 PM

    I am receiving an error with the following Sender Email configuration. Do you have anyidea what the problem could be. I check with GreenGeeks, my service provider and they said this configuration should work.


    1627661151 6104235f7a85d UnsuccessfulEma Screenshot 10

  • VincentJay
    Replied on July 30, 2021 at 6:04 PM

    Hello,

    Please double-check your SMTP details (password and port) and make sure that they're correct. You can also follow this guide: https://www.jotform.com/help/244-how-to-setup-smtp-for-a-form

    Please try it again and let us know how it goes. I also cleared your form cache on our server. I hope that helps.

  • Richard_Krouch
    Replied on August 3, 2021 at 3:00 PM

    I did not change anything and it seems to be working now

  • VincentJay
    Replied on August 3, 2021 at 5:17 PM

    Thank you for updating us.

    We are glad that the issue is now resolved. Please contact us again if you need assistance.