Zendesk Integration - making 1st comment private / internal note

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    Buildings
    Asked on July 30, 2021 at 12:23 PM

    Hi,

    We tried using the Zendesk integration and wanted to create a ticket with the responses from the JotForm. However, it seems to only allow us to create a public comment on the ticket which then notifies the customer via Zendesk that a new ticket has been created.


    Is it possible to have the 1st comment created by Jotform private / internal note?

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    Sonnyfer
    Answered on July 30, 2021 at 06:53 PM

    Hi there - I'm afraid we have no control over which Zendesk fields can be set as private/internal notes. You may consider reaching out to Zendesk Support if that can be possible in their platform.