Feedback button issues

  • Profile Image
    John Penate 
    Asked on July 30, 2021 at 11:19 PM

    Hello!

    I have gone through great lengths to create the form. I am quite happy with the result.

    I use weebly to create my website: http://www.hopnvinetours.com/taco-tour-of-tijuana.html

    I have been trying to figure out how to embed the lightbox option onto a weebly button. Right now, the button are not linked to anything.

    My workaround for this has been using the feedback button. However, on the responsive mobile version, the feedback version seems to block the dropdown menu from being utilized. I repeat: it only happens on mobile viewings. Please let me know how I can fix this... if possible.

    My ideal situation would be to have the form constantly follow you as you scroll up and down as you view page, like this: https://www.livitaly.com/tour/colosseum-underground-ancient-rome-tour/ .. . do you have a way to make that happen?


    Thank you!

  • Profile Image
    Mianala
    Answered on July 31, 2021 at 08:14 AM

    Hello,

    For the mobile version, I just tested your form and the dropdown menu seems to be working fine. 

    zLEBySDkM9.png

    If I would like the model on https://www.livitaly.com/tour/colosseum-underground-ancient-rome-tour/ to be applied on http://www.hopnvinetours.com/taco-tour-of-tijuana.html. You should use standard embedding codes instead of lightbox, And set the Position fixed.

    Let us know if you need further assistance.

  • Profile Image
    hopnvinetours
    Answered on July 31, 2021 at 08:43 AM

    Not on the form.

    The webpage. The form is blocking the website's menu from being utilized.

  • Profile Image
    John Penate 
    Answered on July 31, 2021 at 01:59 PM

    And to be more clear: It only happens on the mobile version of the webpage.

  • Profile Image
    Niko_N
    Answered on August 01, 2021 at 06:46 AM

    Greetings,

    We apologize for the inconvenience.

    I've checked your website using multiple mobile devices, however, dropdown fields can be selected without any issues.

    Could you please let us know the model/version of the mobile device used, where you are facing that issue, so we will try to replicate the issue on our end?

    You may also take a screenshot of the issue and post it here by following this guide:

    https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    We are looking forward to your reply,

    Thank you in advance!