How can I regain access to my account? I can't reset my password either

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    Answered on July 31, 2021 at 11:29 AM

    We would like to apologize for any inconvenience. Based on the screenshot you have shared, I see that you are trying to reset your account password. Can you try requesting the password reset instructions for your account after you have cleared your web browser's cache or by using another web browser, please?

    If the issue persists after you do all that, please do not hesitate to contact us again anytime and we will be glad to help you further. I have also sent you the password reset of your account. Kindly check your email inbox and try to reset your account password.