My Account was suspended while trying to make payment

  • Michael Brown
    Asked on July 31, 2021 at 10:07 AM

    Hello, I tried to upgrade my account to a paid one today but I got logged out and been unable to login since then. I checked my bank statement and saw $0.00 credit payment from jotform, no money was debited. I attached screenshots of the error page and the jotform transaction on my statement to this email.

    Kindly assist with this.

    Regards.

    Michael

    Jotform Thread 3258139 Screenshot
  • jonathan
    Replied on July 31, 2021 at 9:22 PM

    We apologize for inconvenience. I reviewed your account/username mikebrown803 and it is active and forms are available.

    Can you please check again. You can log in using the username at https://www.jotform.com/login

    To upgrade to paid subscription, you can do in the Billing page https://www.jotform.com/myaccount/billing

    Please let us know if you need further assistance.