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My Account was suspended while trying to make payment

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    Michael Brown 
    Asked on July 31, 2021 at 10:07 AM

    Hello, I tried to upgrade my account to a paid one today but I got logged out and been unable to login since then. I checked my bank statement and saw $0.00 credit payment from jotform, no money was debited. I attached screenshots of the error page and the jotform transaction on my statement to this email.

    Kindly assist with this.



  • Profile Image
    Answered on July 31, 2021 at 09:22 PM

    We apologize for inconvenience. I reviewed your account/username mikebrown803 and it is active and forms are available.

    Can you please check again. You can log in using the username at https://www.jotform.com/login

    To upgrade to paid subscription, you can do in the Billing page https://www.jotform.com/myaccount/billing

    Please let us know if you need further assistance.