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  • Profile Image

    How to change e-mail address to which forms are sent?

    Asked by roseredd on January 30, 2014 at 03:14 PM

    Hi there! 

    I have changed the e-mail address on my "account" page to my new e-mail address (hello@heatherkan.com), but I am still receiving my forms at my old address (hk@irememberforever.com) instead. I made the change yesterday and received two submissions today to my "old" address.

    Is there something else I need to be doing to switch my address to which the forms are sent?

    (I am attaching a screenshot to show where I inputted my new e-mail address)

    Thanks! -Heather K 

    Page URL:
    http://heatherkan.com/contact-me/

    Screenshot
    My Forms Submissions thanks hello
  • Profile Image

    Answered by roseredd on January 30, 2014 at 03:15 PM

    I should have looked in the answered questions- I apologize! Here is the fix, copy/pasted from another question:

     

    So to change the form's recipient please:

    1. Go to "Setup & Embed" tab on the form builder toolbar

    2. Then go to "Email Alerts"

    3. Choose "Add New Email"

    4. Select "Notification Email" option & Go to next.

    5. And change the Recipient email address.

    You can check our guide on "how to setup email notifications"

  • Profile Image

    Answered by roseredd on January 30, 2014 at 03:19 PM

    (all fixed using the instructions above. :) )

  • Profile Image

    Answered by Carina on January 30, 2014 at 04:38 PM

    We are glad to hear it!

    If you need more assistance please let us know.

    Regards

    Carina