How to change e-mail address to which forms are sent?

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    Asked on January 30, 2014 at 03:14 PM

    Hi there! 

    I have changed the e-mail address on my "account" page to my new e-mail address (, but I am still receiving my forms at my old address ( instead. I made the change yesterday and received two submissions today to my "old" address.

    Is there something else I need to be doing to switch my address to which the forms are sent?

    (I am attaching a screenshot to show where I inputted my new e-mail address)

    Thanks! -Heather K 

  • Profile Image
    Answered on January 30, 2014 at 03:15 PM

    I should have looked in the answered questions- I apologize! Here is the fix, copy/pasted from another question:


    So to change the form's recipient please:

    1. Go to "Setup & Embed" tab on the form builder toolbar

    2. Then go to "Email Alerts"

    3. Choose "Add New Email"

    4. Select "Notification Email" option & Go to next.

    5. And change the Recipient email address.

    You can check our guide on "how to setup email notifications"

  • Profile Image
    Answered on January 30, 2014 at 03:19 PM

    (all fixed using the instructions above. :) )

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    Answered on January 30, 2014 at 04:38 PM

    We are glad to hear it!

    If you need more assistance please let us know.