What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    If I put the form on my website, does it remain HIPAA compliant? How do I know when somebody has completed the form?

    Asked by Kay Byers, LPC  on January 30, 2014 at 03:40 PM
    Page URL:
    http://www.kbyers.com

    hipaa compliant
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    Answered by Cesar on January 30, 2014 at 05:15 PM
    If I put the form on my website, does it remain HIPAA compliant?

    Jotform doesn't have HIPAA Compliance Certificate, but you can use Jotform in HIPAA Compliant way. Please check the below details:

    Our servers already match all criteria since we already care a lot about the security. However, some features of our application are not HIPAA compliant so if you refrain from using those features, I think you should be fine.

    1. Always use SSL (https) version of JotForm site on your browser. Use "https://www.jotform.com" to login to your account, create your forms, look at your submissions and link to your forms.

    2. Edit emails on all forms to make sure no specific information is used on them. We send emails in plain text. So, they are not secure. Only use emails to get alerts to know there is a new submission. Once you receive an email alert, log into the secure JotForm site and then look at the user 

    3. If you use the Reports feature only do it with password protection. That will both ask for a password, and it will transfer all data over SSL.

    4. Same for uploads. They are not password protected.

    5. Logout immediate after you are done with the site.

    6. Regularly download submissions and then delete them.

     Data stored on our servers are not encrypted, but access to our servers is safeguarded. Data transmission from the person who submits their health information to our servers can be done in an encrypted manner, by using the forms securely.

    JotForm certainly complies with the technical safeguard section of the HIPAA security rule:

    Information systems housing PHI must be protected from intrusion. When information flows over open networks, some form of encryption must be utilized. If closed systems/networks are utilized, existing access controls are considered sufficient and encryption is optional.

    This is as decribed on thread: http://www.jotform.com/answers/261547-HIPAA-Compliance

    How do I know when somebody has completed the form?

    If you have Email Alerts (Email Notifications) setup on your form. You will recieve and email instantly once a person has performed a submission to your form.

    Setting-Up-Email-Notifications

    Do let us know if you need further assistance. Thank you.