What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment type not supported

    Asked by crtinstitute on January 30, 2014 at 06:11 PM

    For credit card payments I selected my payment types to include Visa, MC, Amex and Discover but when my customers try to use Amex or Discover they get the message "Payment type not supported". For those customers who contact me I have to send them directly to PayPal to use these payment methods.

    I have PayPal Website Payments Pro so why is this happening?




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    JotForm Support

    Answered by NeilVicente on January 30, 2014 at 08:20 PM

    The Accepted Credit Cards option affects only the images being displayed on the form.

    Kindly contact Paypal Support to learn how to set the accepted credit card types for your merchant account.

    Let us know if we can be of further help. Thanks!