What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal Pro Credit Option leaves off shipping and tax

    Asked by fetterlane on January 30, 2014 at 06:24 PM

    Using paypal pro integration works great.  When a user clicks on the paypal button it works fine and users are charged the tax and shipping rates that have been input at the paypal level.  But if they choose credit card, they are not charged shipping or tax.  How do I get this to work?


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    JotForm Support

    Answered by NeilVicente on January 30, 2014 at 08:26 PM

    Credit card transactions rely on data sent by our server to Paypal, and unfortunately, we do not have a JotForm-level tax and shipping feature yet.

    I believe the said feature is up high on our developers' priority list though, so we will inform you via this thread if and when it becomes available.

    For now, the best workaround I can suggest is to use the regular Paypal payment tool instead of Paypal Pro.