What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    MY FORM DISAPPEARED and ALL SUBMISSIONS!!!

    Asked by kemeticpipeline on January 30, 2014 at 07:01 PM

    I need to know why my account payment has not posted, and why my form has DISAPPEARED?!!  PLEASE ADVISE as we are getting sign ups, but have no idea where our funds are going!!!!

     

    This is a MAJOR PROBLEM, and I have called and left a message already.  Support ticket number is 74829024.  OUR SUBMISSIONS HAVE ALSO DISAPPEARED!!!  WHAT HAS HAPPENNED HERE!  THIS SHOULD NOT BE HAPPENING!!!

    PLEASE get back to me as son as possible as we have funds disappearing into cyberspace it appears!

     

    Please call my private line @ (702) 608-1236 so we can clear this up as soon as possible!!!!

     

    Thank You,

    Charisse R

    Submissions all submissions all and
  • Profile Image

    Answered by Cesar on January 30, 2014 at 09:12 PM

    Kindly verify that the form in question is http://www.jotform.us/form/31946203203141. At the moment of my posting there are 43 submissions on your form. Which you can access through your Form's Submission Page.

    I do see that your account holds Premium status.

    The Support Ticket Number Provided above (Reference: 74829024) is for the Monthly Subscription paid on 05 Oct 2013 via BlueSnap

    Your latest payment (Reference: 77913202) was placed on 26 Jan 2014. And next billing date is on: 02/26/2014.

    Kindly verify you can access your account and the form's submission page. If this is not due to the form listed above. Do let us know so that we can assist you further. Thank you.