HIPAA Account>>Tables page: Unable to open the Tables page

  • handinhandotli
    Asked on August 2, 2021 at 4:16 PM

    Hello, I have been having an issue where I am not able to view/open any of the submissions that were received through Jotform. When I click on the "View Submissions" tab to check the submitted forms, the list does not come up at all. I am not able to check any new forms submitted or previous forms that were submitted (please see attached screenshot). This issue is critical when receiving new intake forms for our new patients. The same issue has been persistent since last week, and I can't continue to just wait for the issue to be resolved anymore. Please advise on how to resolve this issue as soon as possible. Hope to hear from you soon and thank you for your assistance.

    Jotform Thread 3261634 Screenshot
  • roneet
    Replied on August 2, 2021 at 10:15 PM

    Let me escalate this to our backend team.

    Also, could you please share the browser console screenshot?

    https://www.jotform.com/help/453-how-to-get-a-console-report-from-most-common-browsers

    Until this gets fixed you may access the old submissions view.

    https://hipaa.jotform.com/submissions/201057490268152

    Looking forward to your response.

    Thanks.

  • roneet
    Replied on August 3, 2021 at 7:40 AM

    The issue should be fixed now.

    Please check and let us know if the issue still persists on your end.

    Thanks.