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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Pop-up error message when viewing submissions page

    Asked by MartinJeanJacques on January 31, 2014 at 01:24 AM

    Bonjour,

     

    Pourquoi quand quand je sélectionne un formulaire ( Trophée départemental jeunes ou Formulaire d'inscription SCBC) et que je clique sur soumissions , j'ai un message d'erreur "You are not authorized to use this ressource ".

    Lorsque je clique pour fermer cette fenêtre j'ai pourtant bien accès aux soumissions .

    Ci-joint une capture d'écran

     

    Est ce que je peux créér un clone de mon formulaire "Formulaire inscription SCBC ?"

    Est ce que je garderais les soumissions du formulaire d'origine ?

    Merci

     

    Cordialement

     

    J.J Martin

    Screenshot
    message
  • Profile Image
    JotForm Support

    Answered by jonathan on January 31, 2014 at 05:42 AM

    Hi,

    Can you please retry again at this time if the error message still persist when in your My Forms Submissions page?

    Cloning your form have no relation to the error message that was shown.

    I am not able to reproduce similar issue when I tried on my end at this time.

    Please inform us if the issue still persist.

    Thanks.

     

  • Profile Image

    Answered by MartinJeanJacques on January 31, 2014 at 06:00 AM
    Le proble persiste toujours.
    Merci
    Cordialement
    J.J Martin
    2014-01-31 JotForm Support Forum
    ...
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    JotForm Support

    Answered by TitusN on January 31, 2014 at 08:51 AM

    Hello,

    Thank you for your response.

    While we cannot experience your issue from our side, we would like to understand what could be happening:

    Please try logging in using this link

    Does the error still pop up? Please let us know.   

  • Profile Image

    Answered by MartinJeanJacques on January 31, 2014 at 11:00 AM
    Avec ce lien le proble ne se produit pas.
    Merci
    Cordialement
    J.J Martin
    2014-01-31 JotForm Support Forum
    ...
  • Profile Image

    Answered by FFV  on February 19, 2014 at 10:58 PM

    Hi Support

    We are geting this error mesage now to on all forms when we click on submissions.

    We use this link https://secure.jotform.net/, can this be recified?

    Thanks :o)

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    JotForm Support

    Answered by Welvin on February 20, 2014 at 01:07 AM

    @FFV,

    We will check it for you but we request to please create a separate thread for the issue. You can start here: Contact JotForm Support

    Thanks