PDF's and notification aren't sending

we are not receiving the PDF's nor notifications that we were receiving before we instituted the HIPPA compliant format. I have changed all the settings for each form, done a secure password, and checked for bounced emails addresses, however we are still unable to receive.

This goes for all of our forms. the most critical is Prescription Request from and the New Patient Forms (3).

Greetings, Cheryl 👋

Thanks for contacting us and please, take our apologies for the inconvenience.

I have sent a test email and was able to replicate your issue. Kindly, try to find a Sender Email in the Advanced tab and set up a default email for your Sender Email of the email notification and try again:

Kindly, let us know if the issue persists,

Alex