When I edit the form entry, the product quantity reduces to 1 pax

  • Gracieng
    Asked on August 4, 2021 at 12:32 AM

    Hello, why does the original form entry revert back to 1 pax family meal whenever I edit the forms?


    Please rectify - thanks!

  • Yau_C
    Replied on August 4, 2021 at 7:27 AM

    Hi

    Are you referring to this entry?

    1628074984 610a73e8e32f2  Screenshot 10

    I have cloned your form and still testing it.

    Currently experiencing server responsiveness issue, I will continue my test later and get back to you soon, thanks.

  • Yau_C
    Replied on August 4, 2021 at 9:15 AM

    The following screenshots show the result of a submission after completed editing:

    1628082765 610a924d43975  Screenshot 10

    Picture 1. is the original submission, using an empty array for meal type.

    Picture 2. shows the notification email that I received after completed my editing.

    Picture 3. shows latest value is being preserved without changing back to the original empty array.

    Please test it on different wifi-network and different browsers and let us know if this issue still persists.

  • Yau_C
    Replied on August 4, 2021 at 9:17 AM

    Your screenshots would help us to better understand the issue you are facing.

  • Grace
    Replied on August 4, 2021 at 10:38 PM

    Hello Yau,

    When I edited INV 103390 Ray, the info is correct.

    However when I tried to edit Inv 103387 Vanessa, the form is showing as Family Meal for 1 Pax at $90 instead of the original $140 billed.

    This is happening on both my Chrome and FireFox browsers both at Home and at Work on my laptop and desktop.


    1628130919 610b4e67c45fc  Screenshot 10

  • Tommaso_F
    Replied on August 5, 2021 at 5:21 AM

    Hello Grace,

    I see that Vanessa made a 336.00 SGD order, as you can see in this short gif below.

    1628155212 610bad4c54b50  Screenshot 10

    Could you please check as I did and tell me what do you see?

    Regards.

  • Grace
    Replied on August 5, 2021 at 6:21 AM

    hello Yau,

    Thank you for your reply.

    Your gif shows the invoice for Yokey under inv 103402 which the amount is correct.


    Please refer to invoices created under https://www.jotform.com/tables/212071672023444/212082797888069

  • Tommaso_F
    Replied on August 5, 2021 at 7:54 AM

    Hello Grace,>However when I tried to edit Inv 103387, Vanessa, the form is showing as Family Meal for 1 Pax at $90 instead of the original $140 billed.

    We checked this in the GIF we sent before

    1628163029 610bcbd5bdfcf  Screenshot 10


    But now it has been mentioned the 103402. Could you please elaborate in order to avoid confusion?

    Thank you for your collaboration.