What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notifications stopped coming to me

    Asked by AJones5209 on January 31, 2014 at 01:31 PM

    When someone submits a form, the email notification should come to: info@touchwithlove.com. For some reason they have stopped comming. What should I do?


    Page URL:

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    JotForm Support

    Answered by BDAVID on January 31, 2014 at 03:37 PM

    Hi, I was checking your forms notifications and I can see that it needs to be set up properly, do not leave Sender Name and Reply-to Email, like Please select and None.

    I just changed it to the proper way, to avoid further email bouncing related issues I would recommend you to take a look a this guide. If you have another question please open a new thread, we will be glad to assist you.

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    JotForm Support

    Answered by BDAVID on January 31, 2014 at 03:38 PM

    Make sure to do the same in all of your forms.