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  • Profile Image

    Email with secure links bounced by AOL

    Asked by HFOA on January 31, 2014 at 01:35 PM

    Hi, I have read all of the questions about how autoreponders do not come to aol addresses.  I followed all of the instructions on your site and even signed up for a mandrill account allow me to send the emails using my own domain. 

    I finally narrowed down what was preventing the emails from arriving at aol and that was I was including the secure jotform link to my form.  Once I changed this to the non secure link the email finally goes through.  I did try a different secure link (not jotform) and that went through also.

    So AOL must have a filter in place that prevents emails with jotform secure links in it.

    This is an example of the secure link.  If it is in the body of an email, it will not arrive at aol.

    https://secure.jotform.co/

    Here is the bounce message:

    ++++++++++++++++++++++++++++++++++++++

    Delivery to the following recipient failed permanently:

         you.stink@aol.com

    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the server for the recipient domain aol.com by mailin-03.mx.aol.com. [64.12.88.163].

    The error that the other server returned was:
    521 5.2.1 :  (HVU:B2) http://postmaster.info.aol.com/errors/554hvub2.html

    ----- Original message -----

    X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
            d=1e100.net; s=20130820;
            h=x-gm-message-state:mime-version:from:date:message-id:subject:to
             :content-type;
            bh=zai59ANDhKBfs+U+XERpkEx8gzbmRRWlSFXECk/HpCc=;
            b=buc2v4pY2NQ8nH9NXZIy1U2QN+q87jmHpQyGXPuywsB2r4FzmMSsqvvS80l9psatDr
             QWPVfwqyFxEK0qcZDCtE6STMRk52frl2KKr2T6OJQivT+kyfU2v8ZCX3ZPRDrEg1T7nf
             avyuSQYiaLIJKgnptNWEtQpOrYeOhUVpTMlpZds5CYgiCdvLnTxfG/iIeGKfLrT7SsuH
             CRws6o+nkEk4IAIZ7EC2Q6JylfvW1Qm65Gs92OSPuXRlVfDd1Pdpyi7GSMQr7WMZyOHq
             KzVfUuo5uisEYzEhm7/i+7qvz8OlnkyHpFdFayIjuXrZTymP6tVAj8JlL5rg6hVOlfca
             7mwQ==
    X-Gm-Message-State: ALoCoQnI1lidZStECXTAiwvRB9eQaG4DflwBqku2qAHOHgArpIY3a3fx6WP6qKX37vd2GRzP7/8s
    X-Received: by 10.112.164.35 with SMTP id yn3mr2298198lbb.45.1391193185469;
     Fri, 31 Jan 2014 10:33:05 -0800 (PST)
    MIME-Version: 1.0
    Received: by 10.114.191.66 with HTTP; Fri, 31 Jan 2014 10:32:45 -0800 (PST)
    From: Dan <dan@me.com>
    Date: Fri, 31 Jan 2014 13:32:45 -0500
    Message-ID: ho_kYj_=e4y7noorx8wbjA@mail.gmail.com>
    Subject: Hello!
    To: you.stink@aol.com
    Content-Type: multipart/alternative; boundary=001a11c33530a25a4104f1486721

    https://secure.jotform.co/

    ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

    To bad JotForm and AOL do not play nice.

    Just thought you all should know this.

    It would be nice to use the secure form though.  Please advise if there will ever be a fix for this.

    Thanks, Dan

    JotForm style size email Emails
  • Profile Image
    JotForm Support

    Answered by NeilVicente on January 31, 2014 at 05:00 PM

    JotForm, being a free service, is prone to abuses by spammers, phishers and the likes, so we understand how it can be hard to make it work with other web services. We are definitely trying to reduce that impact, though.

    Anyway, have you tried using https://www.jotform.co instead of https//secure.jotform.co ?

    If it still does not work, try using a URL shortening service such as bit.ly and goo.gl

    Hope this helps.