What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Your Email "Almost Reached 10 SSL Submissions"

    Asked by gopropak on January 31, 2014 at 02:25 PM

    I used your form and posted to my facebook page, however, when I posted it using the directions through JotForm I recieved this error message (attached).  The only way that we could get the form to work on Facebook was by following the error message and adding an s to the http.  We do not need a secured form so we need help fixing this on Facebook so that we don't have to upgrade our account. 

    Can you please advise?

    Page URL:
    https://www.facebook.com/haynephotographers?sk=app_190322544333196&amp<br/>;app_data=visitor_mode

    Screenshot
    Submissions email ssl submissions JotForm message Facebook Page secured
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    JotForm Support

    Answered by BDAVID on January 31, 2014 at 04:33 PM

    Please try to reembed your form, make sure not to click on the secure check box, and remove the S from HTTP.

    I have reset your SSL submissions counter to 0 , so you should not have any problem.

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    Answered by gopropak on January 31, 2014 at 04:40 PM
    Okay, we have tried this and it still will not work. Facebook will not publish it if you don't have the s on the end. Here is a screenshot.
    I haven't had this problem in the past so I am stumped.
    Here is the screenshot
    ...
  • Profile Image
    JotForm Support

    Answered by TitusN on January 31, 2014 at 08:39 PM

    Hello, please use the form's source code to add the form to your facebook page.

    Iframes will not be loaded.

    Also, make sure to check the SSL option to generate a secure form.

    The source code needs to be secure because facebook runs apps on HTTPS pages, otherwise it will not work. 

         

    Please let us know if this works.

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    Answered by Ebeth1233 on March 24, 2014 at 08:01 AM

    So you are saying you can't use this on FB without upgrading since it has to be a secure URL??

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    Answered by Ebeth1233 on March 24, 2014 at 08:03 AM

    TitusN fromJotform did you read the original problem? He is asking why he can't use it on FB without  the S and because of that you have to upgrade or you can't use it on FB??

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    JotForm Support

    Answered by TitusN on March 24, 2014 at 08:07 AM

    Yes I did.

    And, I'm afraid so. 

    Insecure content (non-SSL) does not load on secure pages - its a global standard that creates this constraint for security reasons which protect the person browsing the page. 

    The free Jotform account will not work for you it you expect more than 10 Secure submissions

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    Answered by Ebeth1233 on March 24, 2014 at 08:36 AM

    This should be made much more clear to everyone. I see numerous people don't understand what is going on. When you click to add to FB a warning should come up and say  you only have 10 submissions if you use FB. The thing is, I used a JotForm on one of my FB pages for months and never had a problem with the original code. Is this something new? I have downloaded at least 30 responses and never had a problem. 

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    JotForm Support

    Answered by TitusN on March 24, 2014 at 08:44 AM

    We apologize for that, and we shall make it clearer on the guide.

    You may not have known it, but if your form loads for you with an insecure embed code on a facebook page it might not load for others - it depends on the settings of each person's browser - or how updated the user's browser is to global standards, but primarily all secure protocols (https) require that all content be loaded securely - 

    This is a global poilcy defined clearly by W3W- and it has been around for quite a while.

    Please let us know how we can assist further.

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    Answered by Ebeth1233 on March 24, 2014 at 10:03 AM

    I did have people tell me they couldnt see  it until they liked the page then they could (?). But as I said I have dowloaded 30 entries so a lot of people did see it that way. Anyway, thank for the clarification and hopefully you all will make it clearer as I spent a lot of time trying to figure out what the problem was. And once I searched SSL on the forumI see many others also were baffled. The forms are nice but since you can't use them for FB unless you upgrade maybe that should be the headline somewhere before people spend all their time only to find out it is not free. Thanks!

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    JotForm Support

    Answered by TitusN on March 24, 2014 at 10:08 AM

    Much Obliged.

    We apologize for the inconvinience, and your feedback and reccomendations are appreciated will be implemented.

    Let us know if you hit any bumps.

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    Answered by Webwilliam on June 26, 2014 at 10:14 AM

    Hello! I'm having the same problem. Do not use forms with SSL encryption. But the forms were all suspended mine. according to the control panel on secure SSL Submissions - 11 of 10 used. I affirm that I do not use the SSL forms. What should I do?

  • Profile Image

    Answered by BryanPaulo on June 26, 2014 at 10:31 AM

    Hi Webwilliam,

    In order for us to assist you better and to avoid confusion, kindly start your own thread by going to:

    http://www.jotform.com/contact/

    We will be more than happy to assist you.

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    Answered by Ebeth1233 on June 27, 2014 at 08:46 AM

    The bottom line is if you want to use it on FB, you have to pay $10 a mo. They only allow 10 and FB has to have a secure form to work so that is the issue. They do NOT make that clear, they said they would but I guess they still have not. I had to pay the $10 a mo. I am sure that is why they do it. Which is fine but be upfront so we don't waste our time trying to figure out what is wrong!

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    Answered by BryanPaulo on June 27, 2014 at 09:05 AM

    Please accept our apology.

    We heard you and we will make sure to update our documentation about the FB intergration.

    We appreciate your understanding.