What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I change my subscription?

    Asked by missaliceb on January 31, 2014 at 02:46 PM

    I sell pies and used the form for the holidays, but during most of the rest of the year I won't need it. I want to downgrade to the free option at least until fall 2014. Please help!

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    Answered by EliezerN on January 31, 2014 at 04:53 PM


    Since you used paypal to pay your subscription you need to cancel your subscription from your paypal account to downgrade your account to free. Please follow these steps to cancel your subscription: 

    In order for you to cancel your Paypal Subscription:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number (S-03706885RH2734639)

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. But your account will stay Premium  until the time you have paid for expires.

    After your account is set to free, you can upgrade again to the plan you prefer.

    Inform us if you need further assistance.