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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Some jot form emails not being sent

    Asked by benrob123 on February 01, 2014 at 06:35 AM


    I have created a data collection form which emails me customers data once it has been submitted.  This is also linked to the PayPal payment gateway.  I have had a few issues where a I will receive notification of a payment being completed on PayPal but no email notification from the submission form?  However I can see the submission details when I view it from the jot form dashboard.

    This is only happening on a small number of submission but i was just wondering if you knew of any problems that could cause this?

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    JotForm Support

    Answered by Welvin on February 01, 2014 at 08:56 AM


    One possible cause of this is that your mail server is blocking some of the emails coming from Jotform. You can fix this by whitelisting our IP and Domains as instructed from this guide: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts

    Also try noreply@formresponse.com from the Sender Email settings as well as the Mandrill SMTP Settings. How to use Mandrill to Send Emails From Your Own Email Address. Both of these settings should help. If not, please update us here.