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    I am having issues with the rules

    Asked by lmcphers on February 01, 2014 at 01:40 PM



    I am having issues with the rules.  When I add rules, it reorders them, duplicates them, changes the entire rule so that the dynamic form is not acting as it should.  Can you please help me with this issue, as it is essential that the rules work properly?



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    JotForm Support

    Answered by EltonCris on February 01, 2014 at 06:51 PM


    I am truly sorry, but I don't quite get what you mean by "Rules". Would you please provide further details about it? Or could you please clarify which part of the form/widgets/apps you're referring?


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    Answered by lmcphers on February 01, 2014 at 07:36 PM

    I am having issues with the "rules" (aka logic) of when a form field will show up or not.  The program is rather glitchy, in that if you do not add items in a certain way, the program rewrites the rules that you have specified.  I am able to work around it for now, however, it is worrisome that when I come back to edit a page that it will rearrange the rules again.  



    I added a rule that "If item 1 = "example", then item item 2 and 3 should both show up.  

    HOWEVER, if I try "If item 1="example", then item 3 and 2 should both show up.....IT DOESNT WORK.  


    There is no real reason for it not to work in this case, but the logic within the program gets "confused".  I am not a programmer, so I apologize for not being able to describe the issue better.  Like I said, it can be dealt with for now, but coming back to a page and entering a new rule can be troublesome becasue if anything is out of order, not only does that particular rule not work, but it rearranges every rule having to do with that item.  This requires a very tiresome rewrite of all the rules on the particular page.  

    I hope I have explained well enough.  Thank you for your time!

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    JotForm Support

    Answered by jonathan on February 01, 2014 at 08:54 PM


    Thank you for providing more details about the issue.

    May I suggest that you also review these guides

    1. -Smart-Forms-Using-Conditional-Logic

    2. -How-to-Hide-or-Show-Multiple-Fields-at-Once-Based-On-a-Single-Conditional-Entry

    3. -How-to-send-to-a-specific-email-address-based-on-a-selection

    The guides should help have a better understanding on how condition rules and logic works on the form.

    Kindly inform us if you need further assistance.