What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    We someone goes to pay for their product it takes them to my paypal account and shows my email address and asks for my password how do I fix it please

    Asked by QLDBTR on February 01, 2014 at 05:10 PM
    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on February 01, 2014 at 07:41 PM


    You must be just testing your form on your computer, the reason you are being asked for your paypal account info.

    This will not be the case when an actual user submits and pay on your form.

    Check the image below when I tested your form


    Inform us if you need further assistance.