Hidden Fields not visible in edit link.

  • Profile Image
    Delia_Hernandez
    Asked on August 05, 2021 at 07:56 PM

    Hi Jotform,

    my colleague george@kinfine.com created an account.

    When he clicks on the edit link...he's unable to see the hidden tracking and carrier fields.

    Can you help us troubleshoot. He's using a chrome browser and the only fields visible are the fields that an external user would see.

    The goal of the approval workflow is to have him input carrier & tracking fields after reviewing the form, and then approve.

    1628207419_610c793b5a3d7_

    Thanks,

    Delia

  • Profile Image
    Delia_Hernandez
    Answered on August 05, 2021 at 07:58 PM

    (these fields are not meant to be visible to the initial user at first)

  • Profile Image
    Yau_C
    Answered on August 06, 2021 at 01:56 AM

    I have cloned and tested your form.

    I have switched off the following option in the advanced tab.

    1628229033_610ccda92bca4_

    As you can see, I can see the tracking and carrier fields in my edit link:

    1628229337_610cced97cf2a_

    https://www.jotform.com/edit/5040383990615915076&

    Please test it on different browsers and even different wifi-networks.

    Let us know if the issue still persists.

    Thank you.

  • Profile Image
    Delia_Hernandez
    Answered on August 06, 2021 at 07:00 PM

    Hi there,

    Ok...

    I tried disabling this on my end. My colleague is still unable to view the hidden fields.

    george@kinfine.com....

    When I swap my email delia@homepop.com & make myself as the approval however, I can see them.

    With geroge@kinfin.com's machine, we're using Google Chrome....and we also cleared his cache.

    I tried testing the {edit link} in incognito mode on my own machine however...I was able to replicate my colleague's issue. Please note that my colleague is already signed into his own account when he clicks on that link.

    It seems as if Jotform is unable to recognize his account as part of our own portal. Does this have anything to do with us using free accounts? Please continue helping us troubleshoot.


    Empty FIelds Disabled:


    1628289660_610dba7c53923_

    Fields he's unable to see:

    1628289923_610dbb83b8fdf_


    Thanks,

    Delia

  • Profile Image
    Delia_Hernandez
    Answered on August 06, 2021 at 07:06 PM

    No users currently in our portal-

    1628291215_610dc08f0a01a_

  • Profile Image
    Yau_C
    Answered on August 06, 2021 at 08:39 PM

    Could you send us the link to his edit page for us to test please?

    Please also add other users with this domain name, kinfin.com, as the approver to see how it goes.

    If it doesn't work, then you may further test it with other domain names, such as users from homepop.com as the approver.

    Let us know how it goes.

    Thanks.

  • Profile Image
    Yau_C
    Answered on August 06, 2021 at 08:47 PM

    I have checked his mail log and here is his edit link:

    1628297032_610dd7480c36f_

    I can still see the tracking and carrier fields:

    1628297092_610dd784120a0_

    , which implies that you don't need to swap it for your email address before you can see them.

    This is most likely related to his browser, his wifi network and/or his computer.

    Please ask George to test it on a different computer, thanks.

  • Profile Image
    Delia_Hernandez
    Answered on August 10, 2021 at 04:34 PM

    Hi Yua, in response to your question:

    ....

    Please also add other users with this domain name, kinfin.com, as the approver to see how it goes.

    I don't know how to do this. Please help.

    If it doesn't work, then you may further test it with other domain names, such as users from homepop.com as the approver.

    I won't be able to do this. I'm the first one to have the @homepop.com addy.

    Let us know how it goes.

    Not good.

    Btw, I tested with another account on another machine Ricky@kinfine.com....and the edit link is still not making the tracking and carrier fields visible. I can now confidently say that its not a machine or browser error. Please help...

    Do we need to pay for enterprise for the remainder of my team to view the hidden fields? Please let us know.

  • Profile Image
    Yau_C
    Answered on August 10, 2021 at 09:16 PM

    I have logged in as George and still can able to see those 2 fields (tracking and carrier)

    Please allow me some time to investigate.

  • Profile Image
    Yau_C
    Answered on August 10, 2021 at 09:36 PM

    These 2 fields are set to 'hidden':

    1628645089_611326e1713fd_

    but without any conditional-logic to unhide them:

    1628645156_61132724b4ce0_

    You have also set 'allow editing' to false:

    1628645644_6113290ccd5fd_

    Please explain why you are using this widget:

    1628645403_6113281bb203b_

    Those 2 fields are not visible in the form link: https://form.jotform.com/212135740778155

    but they are visible in the edit url: https://www.jotform.com/edit/5040909188123526614

    Please ask George to check which url he is using.

    Thank you.

  • Profile Image
    Delia_Hernandez
    Answered on August 11, 2021 at 04:22 PM

    Thanks for that!

    -yes, confirming two fields are hidden

    -got it. I only want them visible under the edit url.

    -I can't see a Allow Submission Editing option on my form, below is my view (1st screenshot)

    -GetURL - unsure; let me delete that

    -George is using the : {edit_Link} in the Approval Request Email I've setup for the Parts Request Form Approval workflow....How can I get the email to display the url: https://www.jotform.com/edit/504090909188123526614 1628712911_61142fcfae0c3_

    1628713203_611430f3b482b_

  • Profile Image
    Yau_C
    Answered on August 11, 2021 at 10:01 PM

    I have created a demo for you to convey the basic concepts.

    https://form.jotform.com/212227702404040

    The Get form URL widget in your form was there for a reason but I think the person who placed it there forgot to implement the next step or don't understand how it works.

    As you can see from my demo that the hidden field can only be visible when you click on the 'edit link'.

    I am using conditional-logic to unhide the hidden field if 'edit' is detected in the URL.

    Let us know if you need further assistance.

  • Profile Image
    Yau_C
    Answered on August 11, 2021 at 10:07 PM
  • Profile Image
    Delia_Hernandez
    Answered on August 12, 2021 at 04:26 PM

    Excellent!!! It was a conditions issue and re-added the Get URL form. Works now!!

    That's more than I could ask for (at the moment) :D

    Thanks Yua!