What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Payment Integration not appearing when there is only one product

    Asked by amynorman on February 03, 2014 at 02:13 AM

    Hello there,

    I'm wondering why my paypal payment option is not showing up on my registration form. I signed up for a paypal business account.



  • Profile Image
    JotForm Support

    Answered by ardy0689 on February 03, 2014 at 04:56 AM

    Thank you for contacting us in this forum. I have checked your form and the reason why your Paypal Payment Option is not showing is due to the fact that you only have one product to show. By default, our Paypal Integration will not show if there is only 1 product but it is still active upon submit.


    The form will still redirect your form users to the Paypal checkout page when they submit your form. However, please set your Product item as "Selected by Default", make sure that it is ticked or checked so that when your form users submit the product is automatically selected upon checkout even if it is hidden.

    I hope this information is useful to you.

    Please let us know if this issue persists. Thank you