- guelphlittletheatreAsked on July 04, 2011 at 01:07 PM
I have submitted a number of requests for bug fixes/feature requests from multiple accounts because I have multiple clients I do forms for. None of them have been done yet (which is ok, I understand you have to prioritize your work). It appears to me that the only way I will find out when any of these happen is if you eventually reply to the thread I started (which I have to continually monitor just in case). I also have seen many threads from others that I would be interested in knowing when a fix occurs (even more difficult to track).
I haven't found a way that you announce things, so, can you set up something to announce bug fixes/feature additions so that we can all periodically browse it. I would suggest that the items in it include a link to the original thread that started it.
It would even be nice to know what is on the bug list/feature request list. I've seen a number of threads where it is unclear if there is any intention to fix/do something. Reporting something doesn't necessarily mean it makes it on "the list".
You have a great product/service here and many of us using it share an interest in making it even better and benefiting from it as it "evolves"....thx
- JotForm SupportabajanAnswered on July 04, 2011 at 01:56 PM
Thanks for what I think are very worthwhile suggestions, guelphlittletheatre. I'm sure our developers will seriously consider them as we work to continually improve our product and service.
P.S. Just FYI, once you have posted something in a thread, you will be automatically notified (via email) of any future posts in that thread.
- guelphlittletheatreAnswered on July 04, 2011 at 02:34 PM
Hmmm, I'm unsure if you mean the bug fixes/features I have asked for OR the idea of creating a way for us ALL to be notified of these things. The latter is my focus in this thread.
I found a thread from last year that says.......
Answered by aytekin on August 29, 2010
It means, we will consider implementing the suggestion in the future. If a feature is requested a lot, we usually implemented a lot. Otherwise, there is no way to tell if/when we would implement a requested feature.
......To me that means we all have to read every thread and comment on it to let you guys know all the items that we can benefit from otherwise you will assume that only one person is actually interested in it. I don't think most of us have time to do that, but if there was a place where we could see the bug list and the feature request list and perhaps cast a vote, that may provide a little transparency, valuable feedback to you and allow us to get some idea if our request will ever be considered rather than feeling like it is a black hole. Also, I think there is a difference between bug fixes and feature requests. If there is a reasonable workaround for a bug then we can probably live with it for now and let you fix it at a future date.
I hope this is not sounding like I'm pissed off cause I'm not. I'm just trying to pose an idea that I think others would be interested in. Perhaps I'm wrong.
Let me also say that I'm not asking to have the right to manage how you prioritize your work. I just think you have access to a group of people who like your product/service and want to help improve it, so getting good feedback would be very beneficial.
Can I ask all with an opinion on this to POST to this thread. Thanks.
- JotForm SupportabajanAnswered on July 04, 2011 at 06:36 PM
I was referring to the notification of updates. Actually, a few months ago I myself had suggested implementing something along the lines of Dropbox's Votebox so that our developers would know which features were being requested the most and thus needed to be given a higher priority. (I think Google uses UserVoice to monitor the number of votes it receives on feature requests.) Presently, major updates are announced in our blog which is fine but perhaps some systematic way of monitoring requests and notifying users is needed.