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  • Profile Image

    Can't open an link from my form in IE8

    Asked by Famit81 on February 03, 2014 at 12:21 PM

    Hi,

    I have an <a href> URL link in my form.  When I click on the link in IE 8 (or right-click and select "Open in new tab") IE hangs.  If I manually cut and paste the link into a new tab it displays fine.

     

    Are you able to advise?

     

    Thanks!

    Lindsay

    Page URL:
    http://form.jotformeu.com/form/40335364421345

    can't open select new tab URL link thanks
  • Profile Image

    Answered by Carina on February 03, 2014 at 12:49 PM

    Hello Lindsay

    Can you please try to open the links in this form:

    http://form.jotformpro.com/form/40335560873960? 

    Perhaps its IE pop up configuration that is blocking opening a link in a new page.

    Please let us know if you managed to open both links just by clicking them.

    Thanks

  • Profile Image

    Answered by Famit81 on February 07, 2014 at 10:10 AM
    Hi Carina,
    Thanks for your response and sorry for the delay in replying.
    I can’t get either link to work on your form using my IE.
    Are you able to offer further advice?
    Thanks again,
    Lindsay
    ...
  • Profile Image

    Answered by pinoytech on February 07, 2014 at 11:02 AM

    Hi,

    Base on my findings, I found out that Hyperlink target (open in a new tab) is not working in IE browser. However, there is workaround that you need to do forcing hyperlink to open in a new tab by changing Tabbed Browsing Settings.

    Hope you find this helpful. If you need further assistance, please let us know.

  • Profile Image

    Answered by Famit81 on February 20, 2014 at 06:00 AM
    Hi,
    Apologies for not trying your suggestion earlier, I have been working on other things.
    I have tried changing the IE settings as you suggest however it has not made a difference (I did restart IE after make the setting changes). Clicking on a link from a jot form now opens a new tab but it never displays the page. The tab just says “Connecting...” forever.
    On another note – the screen shots you sent are from an older version of IE, not IE 8, you need to click Tools ->Internet Options->Tabs Settings.
    Thanks very much,
    Lindsay
    ...
  • Profile Image

    Answered by jedcadorna on February 20, 2014 at 06:57 AM

    Hello Lindsay,

    Yes the settings for Tabs in IE8 is under Tabs button. About the issue when the form is opened in new tab and only says "Connecting.." try clearing your browsers cache and see if that helps.