Why is one of my questions not appearing on the Report?

  • Profile Image
    Andrea 
    Asked on February 03, 2014 at 01:07 PM

    I have a question on my form asking about any food allergies.  i have had people submit test forms for me, all have completed that question but neither the question nor the answer appear on the spreadsheet report.

  • Profile Image
    pinoytech
    Answered on February 03, 2014 at 02:06 PM

    Hi Andrea,

    I've clone your form to investigate the issue, but I wasn't able to reproduce it. Please take a look at this video: http://www.screencast.com/t/8c3cCLnbPq

    Have you tried already re-integrating your form to GoogleSpreadsheet? If not, can you please give a try?

    If the said issue still persists, please let us know.

  • Profile Image
    Andrea 
    Answered on February 03, 2014 at 02:20 PM
    Thanks very much for your speedy reply. I am afraid that I don't know how
    to reintegrate the form to a Google Spreadsheet, but I will ask around work.
    Andrea Kunst
    Director, Institutional Advancement
    *Boston Day and Evening Academy*
    20 Kearsarge Avenue
    Roxbury, MA 02119
    617 635-6789 x 201
    617 922-1396 (cell)
    akunst@bostonpublicschools.org
    *www.bacademy.org *
    ...
  • Profile Image
    pinoytech
    Answered on February 03, 2014 at 02:57 PM

    Hi,

    Before you re-integrate your form to google spreadsheet, you must remove the integration first. To do that, please follow this simple steps:

    1. While editing your form into our form builder, click "Setup and Embed" then click on Integration button.

    2. Under "Integration Wizard", click "Google Spreadsheets Integration"

    3. Under "Google Integration Wizard", click on "Remove Integration"

    To integrate your form, please take a look at this article for more detailed information.

    http://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet

    If you need further assistance, please feel free to contact us again at anytime.