Submission Form not Going Through

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    BeccaB
    Asked on February 03, 2014 at 09:35 PM

    Hi!

     

    I have a form that is connected to paypal--when members are filling out the form and then submitting a payment I am not receiving an email of the form that includes all of their information. How do I fix this?

     

    Please help!

    Thanks,

    Becca

  • Profile Image
    Cesar
    Answered on February 03, 2014 at 10:44 PM

    Your form's Email Alert appears to be almot setup properly. I do see that it is missing the Sender Name, which this may prevent you from receiving your Email Alerts. I have setup your Sender Name at this time. Kindly perfrom a test submission to check if the Email Alert works properly at this time.

    In any case from the information we have on the Email Log, it appears that the Email alerts are being sent out without any errors:

    Current Server: /var/log/jotform/amazonSES.log:[03/Feb/2014:21:30:19 -0500] 40308394087154 AmazonSES Sent email to bernardrn@gmail.com - MessageID:00000143fabb5ae0-d883ec12-773e-486a-8a37-97b73d588758-000000 - RequestId:4a06a9f6-8d44-11e3-862a-6db886621806

     

    Additional to what I have described above. I do see that the submissions made to the form appear in the Incomplete Payment sections of the Submissions Page:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/24103_IncompleteHere.jpg

    Pending Payment are not sent to your Email by default. to recieve the Incomplete Payment Emails you need to Enable the following setting on your Payment Tool:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/24104_PendingEmails.jpg

    Also, it would be good to note, that once your form is live. It would be best to make the Payment Tool a required field of your form. So that you recieve less incomplete payments.

    Kindly let us know if the issue persists. Thank you.

    Related Article:

    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues