Approval Issues

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    Asked on August 11, 2021 at 01:49 PM


    Our organization just moved to an enterprise account this week. One of the forms we had built prior to this move has an approval built on it. It was working as intended prior to our forms being migrated.

    Currently, when the approver attempts to view the form and approve, it is requiring them to log in. The approval workflow has that requirement disabled and the form is not encrypted. As part of the migration to an enterprise account, we also moved to single sign on. I'm wondering if this is inhibiting the approver from approving without a login.

    Any insight?

    Randy Rupp

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    Answered on August 11, 2021 at 09:38 PM


    We have support team for Enterprise Account Users.

    Kindly create a ticket from your enterprise account stating your inquiry and we will forward them to our enterprise support team for further checking.

    Thank you for your understanding.

    Have a nice day.

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    Answered on August 12, 2021 at 09:06 AM

    Thanks. I'll reach out to them now. I couldn't find a way to create a ticket within our enterprise account, but I did find a thread and identified the email.