What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
conditional email notification problemAsked by AMPYes on February 04, 2014 at 11:30 AM
I want a conditional email notification to go to multiple addresses. For some strange reason, it only sends to the last email address listed. In the screenshot example, it would only send to email@example.com, not the first three.
I have a found two workarounds, neither is ideal:
1) in the field that says "Email to" put multiple email addresses, separated by a comma ("firstname.lastname@example.org,email@example.com,firstname.lastname@example.org,email@example.com" -- all on one line)
2) create a separate condition for each email address.
Solution (1) means that everyone who received it can see the other recipients
Solution (2) is a pain; it would lead me to create over 25 different email conditions. It is confusing (and JotForm does not seem to like this)
So I am still hoping there is an easy fix from the JotForm team!
JotForm Support Manager
To make the Send After Submission conditional logic to work, you must create one single notification, thus:
Send Notification 1 to firstname.lastname@example.org
Send Notification 2 to email@example.com
Send Notification 3 to firstname.lastname@example.org
This way, you wil avoid people seeing each other
This did not solve the problem. It seems you cannot have more than one rule and one action per email condition. By default, it seems to use the first rule and the final action.
You're right, you cannot send a single notification to a multiple email address using multiple actions. In other words, you have to create each notification for each of the email address you're sending the form submissions. To clarify my colleague's idea, you have to create each condition per notification.
(Condition1) Send Notification 1 to email@example.com
(Condition2) Send Notification 2 to firstname.lastname@example.org
As far as I know, this is the most ideal solution we could offer to achieve what you want.