Membership - Premium but getting a 100 submision overlimit

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    stevenkbruno
    Asked on February 04, 2014 at 12:07 PM

    Hi,

    We recently created an account with jotform for the yearly premium.

    I recieved an email yesterday stating that I had hit my 100mb upload limit? 

    Also, it stated that my forms would be disabled today at 12pm?

    I am really confused as to what is going on. When I tried to upload a file using the form it said I was limited to 1024kb file size.

  • Profile Image
    TitusN
    Answered on February 04, 2014 at 01:02 PM

    Hello,

    Thank you for contacting us.  

    I checked your account - stevenkbruno, and everything seems OK - You have 1000 submissions per month - and 10GB of file storage.

    That email is therefore quite unusual - could you paste the email in response to this thread so that we can take a closer look? I've set this support thread to private.

    About the second issue...

    1024KB is just 1Mb  - you need to bump up this setting to something like (for example) 1,024,000 to allow 1Gb uploads - shown below:

    Please let us know if we can assist further.

  • Profile Image
    stevenkbruno
    Answered on February 04, 2014 at 01:10 PM
    Thanks for your response! I thought maybe there was a setting that I needed
    to adjust.
    This email, I received yesterday.
    [image: Inline image 1]
    Being that I have 3 forms with the same functions in different locations,
    could that be an issue?
    ...
  • Profile Image
    TitusN
    Answered on February 04, 2014 at 01:14 PM

    It could be.

    What are the other locations (Jotform account usernames)?

    Your inline image did not come through to us.

    Please add it to your response using this guide.

  • Profile Image
    stevenkbruno
    Answered on February 04, 2014 at 03:30 PM
    They are all under the same account but different websites:
    evproline.com
    zlux.com
    I adjusted the settings and they seem to be working now. attached is the
    email i received
    On Tue, Feb 4, 2014 at 11:14 AM, JotForm Support Forum ...
  • Profile Image
    TitusN
    Answered on February 04, 2014 at 03:34 PM

    Unfortunately, our support thread does not accept attachements.

    Please copy the email into your response for us to see and resolve the issue.

    Thank you for your patience.