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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Membership - Premium but getting a 100 submision overlimit

    Asked by stevenkbruno on February 04, 2014 at 12:07 PM

    Hi,

    We recently created an account with jotform for the yearly premium.

    I recieved an email yesterday stating that I had hit my 100mb upload limit? 

    Also, it stated that my forms would be disabled today at 12pm?

    I am really confused as to what is going on. When I tried to upload a file using the form it said I was limited to 1024kb file size.

    Page URL:
    www.zluxel.com

    My Forms JotForm email size
  • Profile Image
    JotForm Support

    Answered by TitusN on February 04, 2014 at 01:02 PM

    Hello,

    Thank you for contacting us.  

    I checked your account - stevenkbruno, and everything seems OK - You have 1000 submissions per month - and 10GB of file storage.

    That email is therefore quite unusual - could you paste the email in response to this thread so that we can take a closer look? I've set this support thread to private.

    About the second issue...

    1024KB is just 1Mb  - you need to bump up this setting to something like (for example) 1,024,000 to allow 1Gb uploads - shown below:

    Please let us know if we can assist further.

  • Profile Image

    Answered by stevenkbruno on February 04, 2014 at 01:10 PM
    Thanks for your response! I thought maybe there was a setting that I needed
    to adjust.
    This email, I received yesterday.
    [image: Inline image 1]
    Being that I have 3 forms with the same functions in different locations,
    could that be an issue?
    ...
  • Profile Image
    JotForm Support

    Answered by TitusN on February 04, 2014 at 01:14 PM

    It could be.

    What are the other locations (Jotform account usernames)?

    Your inline image did not come through to us.

    Please add it to your response using this guide.

  • Profile Image

    Answered by stevenkbruno on February 04, 2014 at 03:30 PM
    They are all under the same account but different websites:
    evproline.com
    zlux.com
    I adjusted the settings and they seem to be working now. attached is the
    email i received
    On Tue, Feb 4, 2014 at 11:14 AM, JotForm Support Forum ...
  • Profile Image
    JotForm Support

    Answered by TitusN on February 04, 2014 at 03:34 PM

    Unfortunately, our support thread does not accept attachements.

    Please copy the email into your response for us to see and resolve the issue.

    Thank you for your patience.