What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form 'Next' button won't work

    Asked by toledobanners on February 04, 2014 at 12:58 PM

    When my forms initially load, if I have a multi-page form, 90% of the time the first page shows a 'Back' and 'Next' button. The 'Next' button, then, doesn't work. You have to manually reload the page to get the 'Back' button to disappear so that the 'Next' button works. Why does a 'Back' button load at all?  See my page RedPennyPrinting.com and click any of the links, they all go to forms.

    Page URL:

  • Profile Image

    Answered by KadeJM on February 04, 2014 at 02:02 PM

    I just checked this via the latest version of Chrome, FF, and IE and I did not experience any issues. I know about a week or so back we had a condition complication which affected this but it has been resolved since then so I am thinking your problem may be residual and I have cleared your form cache from our end to aid in the correction of it.

    If this is still happening on your end can you please let us know which browser(s) and browser version(s) you are experiencing this problem in?