What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I cancel my subscription? I have tried but failed.

    Asked by Jack Ellis on July 05, 2011 at 04:06 AM
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    JotForm Support

    Answered by liyam on July 05, 2011 at 04:12 AM

    Hello Jack,

    We can cancel your subscription for you if you have paid your subscription with us using your credit card via our payment gateway Plimus.  Just give us your username and/or e-mail address and we'll do the rest.

    If you have paid your subscription using PayPal, you're the only one who can cancel your subscription. 

    To cancel:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    If you need further assistance, please do let us know.



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    Answered by allanftd on July 05, 2011 at 04:20 AM

    Hello Jack,

    May we ask for your JotForm username? Based on our member database, your email address ellis_jack@hotmail.co.uk is linked to a JotForm guest account with no forms in it. If this is the account that you want to cancel, kindly advise so that we can cancel it for you right away.

    We'll await your response. Thank you for using JotForm!


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    Answered by allanftd on July 05, 2011 at 07:05 AM

    Hi Jack,

    We went ahead and cancelled your JotForm account that is tied up with your email address ellis_jack@hotmail.co.uk.

    Please let us know if you need further assistance.