What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems... again - not getting email notifications

    Asked by skmiles on February 04, 2014 at 02:02 PM

    My forms are not emailing over to me again. This happened before, and seemed to correct itself, but very frustrating. Is there any way to fix this?

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    JotForm Support

    Answered by TitusN on February 04, 2014 at 02:21 PM


    Thank you for contacting us.

    I've reviewed your previous support request, as well as checked the email address on file on our email server logs. 

    It indicates that two emails were sent out today from your form Show Registration - did you get those?

    I noticed you have quite a number of forms - which one(s) are not delivering the emails? 

    Please let us know.


    Here's a good guide that will help prevent your emails from not being delivered: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues


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    Answered by skmiles on February 04, 2014 at 02:30 PM