Problems... again - not getting email notifications

  • Profile Image
    skmiles
    Asked on February 04, 2014 at 02:02 PM

    My forms are not emailing over to me again. This happened before, and seemed to correct itself, but very frustrating. Is there any way to fix this?

  • Profile Image
    TitusN
    Answered on February 04, 2014 at 02:21 PM

    Hello,

    Thank you for contacting us.

    I've reviewed your previous support request, as well as checked the email address on file on our email server logs. 

    It indicates that two emails were sent out today from your form Show Registration - did you get those?

    I noticed you have quite a number of forms - which one(s) are not delivering the emails? 

    Please let us know.

    ***

    Here's a good guide that will help prevent your emails from not being delivered: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

     

  • Profile Image
    skmiles
    Answered on February 04, 2014 at 02:30 PM

    ...