What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Your forms will be disabled?

    Asked by clfile on February 04, 2014 at 02:12 PM

    Hello,

    I've apparently reached my SSL limit by embedding my form on my Google-Sites page.  I was not aware that this would automatically switch my non-secure form to a secure form.  I've changed the location of my form (away from Google-Sites) to avoid this.  However, because of this I am now presented with a message that states the following:

     

    You have currently reached the limits of your account. Your forms will be disabled Wednesday at 12pm EST. Free accounts are limited to 10 SSL submissions per month.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

     

    I do not need to upgrade my account, because the 100 monthly submission is sufficient and I do not need SSL encryption.  Is there any way to avoid disabling my account?  Thanks for any/all assistance.

    Submissions JotForm encryption message
  • Profile Image

    Answered by pinoytech on February 04, 2014 at 02:23 PM

    Hi,

    Google Sites forces our form to use HTTPS even when you've embedded your form as HTTP since they run on HTTPS. The solution is to put your non-SSL (HTTP) form to the Google Sites using 3rd party Embed Gadget. Here's how:

    1. Go to your site.

    2. Switch to Edit mode.

    3. Open "Insert Menu" Select "More gadgets" at the bottom.

    4. Select "Embed Gadget".

    5. Put your form iFrame embed code, adjust gadget width and height, then press OK.

    I've also resets your SSL secured submissions limit. To avoid this from happening again, please use the workaround that I've provide above cause we can only reset SSL secured submissions once.

    If you need further assistance, please feel free to contact us again.

  • Profile Image

    Answered by clfile on February 04, 2014 at 02:30 PM

    Wow!  Thank you for your immediate response!  I've decided to use another web-site to host my form (DropPages works seemlessly with Dropbox, which I use with my JotForm anyway), but your detailed steps should prove useful for others that come upon this situation.  Either way, I greately appreciate you resetting my account to continue using this service.  And I appreciate even more the timely response to my question.  Thanks for a great web service and an even better customer support staff.