Users unable to submit form - stuck on "Please Wait"

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    Throop
    Asked on August 12, 2021 at 01:41 PM

    Some users are experiencing issues in submitting their forms.

    Here is the form: https://form.jotform.com/211994270903054

    Users were trying to submit from their Chrome web browser via iOS and Windows. I have not personally been able to replicate the issue, but multiple users have reported this issue to me. You may make a test submission on our form to determine if it is working properly.


    Here is a screenshot of the issue:

    1628790046_61155d1e126f2_Screen Shot 202

  • Profile Image
    Mike_G
    Answered on August 12, 2021 at 08:11 PM

    We would like to apologize for any inconvenience. Using Google Chrome on a desktop with Windows 10 I have tested your form but I was not able to reproduce the issue you are reporting.

    1628813226_6115b7aaa1a10_zt2108012_20045

    Is your form being submitted by your respondents from a website where it is embedded?

    Would it be possible for your respondents to check if they are seeing any error messages in their web browser's console when they try to submit your form?

    How-to-get-a-console-report-from-most-common-browsers

    How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

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    Throop
    Answered on January 12, 2022 at 10:47 AM

    Hi there,


    So sorry for the extreme delay - it took some time until I could reproduce the error and get a console report screenshot. This issue persists and I've had several people unable to submit their form.

    1642002426_61def7fa4563f_Console report.

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    BDAVID
    Answered on January 12, 2022 at 12:15 PM

    Good day, is this form embedded in a web page? If it is, please provide us the URL of the web page, so we can test it there.

  • Profile Image
    Throop
    Answered on January 13, 2022 at 03:05 PM

    This form is not embedded within a web page. I provide this direct link to our users: https://form.jotform.com/211994270903054

  • Profile Image
    BDAVID
    Answered on January 13, 2022 at 04:24 PM

    I did a submission on your form using Chrome in Win 11, and it worked fine:

    1642108872_61e097c806434_

    It could be network issues, is there any chance that they are submitting from the same network?

    Could you try cloning the form and see if it happens on the clone version? https://www.jotform.com/help/27-how-to-clone-an-existing-form-from-your-account/

  • Profile Image
    Throop
    Answered on January 17, 2022 at 01:27 PM

    They were not on the same network, but I cloned the form and it worked perfectly for the user that was experiencing the issue - thank you! It appears this may be resolved, but I will reach out if the error occurs for other users.

  • Profile Image
    BDAVID
    Answered on January 17, 2022 at 03:37 PM

    Glad to know that the clone version works. Feel free to contact us anytime.