What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Blank screen when viewing form templates

    Asked by stcdesigns on February 04, 2014 at 04:35 PM

    Hi, when I login to my account I cannot see any of your templates (see screenshot) just have a blank page.. Also, when I try to edit one of my forms the screen is also blank..

    Have tried clearing the cache and tried it using IE and Chrome browser,,,, I used it ok on Sunday, but not been working since then...

     

    Any ideas, Thanks Steve

    Screenshot
    My Forms cache thanks my account
  • Profile Image
    JotForm Support

    Answered by Welvin on February 04, 2014 at 04:55 PM

    Hi Steve,

    I would advise to use our domain www.jotformeu.com. This is our preferred domain for your location so you must use this when accessing our website and editing your forms. I would add to use Google Chrome instead of Internet Explorer.

    Thanks

  • Profile Image

    Answered by stcdesigns on February 04, 2014 at 05:10 PM
    New response receivedPerfect, working perfectly..... Thank you very much for your quick response, very impressive...
    Regards
    Steve
    www.stcdesigns.com
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on February 04, 2014 at 05:14 PM

    Hi Steve,

    That's great :) It's our pleasure to help. Please contact us again if there are any problems.