What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do you stop Google click ad to stop attaching to words in your form?

    Asked by fredphifer on February 04, 2014 at 08:13 PM

    I have words in my form that are being attached as click options for other competetors? 

     

     

    Page URL:
    http://form.jotform.us/form/40335727537154

    attached
  • Profile Image
    JotForm Support

    Answered by EltonCris on February 04, 2014 at 08:45 PM

    Hi,

    Like I've said on your previous post, we can't see any links from your form. It might be from the 3rd party scripts on your end that reads the text from the forms and make it clickable. If this is the case, unfortunately, we can't assist you with this. You should check and investigate what might be causing this on your form.

    If I have missed something or if I have misunderstood your question, kindly provide more details so we can assist you further.

    Thanks!

  • Profile Image

    Answered by fredphifer on February 05, 2014 at 10:10 AM
    I figured out what is was, I down loaded Google drive apps on my computer and an app called “Solid Savings” has a browser script that attached itself to certain pages, not all. I have found that most pages are protected from this app. Do you know of a way to protect my form from this app if one of my customers happen to have this app (or one like it) on their computer while using my jot form?
    Fred Phifer
    Admiral Home Mortgage
    Managing Principal
    7422 Carmel Executive Park Dr Suite 218
    Charlotte, NC 28226
    www.admiralhomemortgage.com
    Office: 704-541-4707 x11
    Fax: 704-541-4722
    Toll Free: 877-541-4707
    Cell: 704-608-5293
    NMLS#: 20445
    ...
  • Profile Image
    JotForm Support

    Answered by NeilVicente on February 05, 2014 at 10:49 AM

    I am sorry to say this but I don't think there is a solution to this problem, at least not from our end. We are pretty sure that it is not only JotForm that is affected by the said app/malware.

    It would be best to advise your users to start cleaning their computers by using anti-virus and malware/spyware cleaners.

    Regards