What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Bug: Confined Logo in Autoresponder becomes broken when received via EmailAsked by AssocVascularAccess on February 04, 2014 at 10:02 PM
When I run a test email the logo shows up fine, but when someone submits the survey and receives the email, the logo is just a marker. Why won't it show up? I don't know what else to try.
Auto Responder Email email survey and
I was able to reproduce the issue that you are referring upon checking your form. Can you please try to re-add your image logo in your Autoresponder if that fix the issue or not?
If the said issue still persists, please let us know.
I reloaded it and got the same problem. I also deleted all the logo's and redownloaded them into JotForm, but am still getting the same problem. Help! When I run the test it ususally is there, but not when it auto runs.
I'm sorry to hear that this is still causing you problems. I decided to investigate the issue more in-depth and I think that the Image may be getting corrupted when the Image (Logo) becomes too confined.It seems to me that when you resize your Image it is breaking or corrupting it and creating this problem since it's noted that your current setup has this alot smaller then the default size.
Can you try making the Image inside your Autoresponder a little bit larger to see if that helps?
Additionally, I am going to go ahead and pass this onto our Developers to see if there is a way to fix and prevent that in case there is something more involved in the issue. This way when you create it and want a smaller image from a larger one it should work since I don't think that should be happening.
Here's what happens with your original form:
Here's what happen when I view the link directly on my computer (it works - no problem):
Here's what happens when I make a new Autoresponder with no changes (it works again larger):
When I run a test email the logo shows up fine, but when someone submits the survey and receives the email, the logo is just a marker.
This is typically how email clients (apps or web-based) work these days. They will usually block images that are from a new or an unknown sender. For the images to appear on every email or a particular sender, the sender email must be added to the email client's address book.
With that said, you can be assured that the autoresponders are working perfectly fine.
I do have the email listed as a safe sender/in my address book and it still does it to me. I have tried it on both my personal and work emails. Still not showing up on either. I don't think it's the email client blocking it.
There is one thing that we can try, removing spaces from your image file.
You have the following image link:
https://www.jotform.com/uploads/AssocVascularAccess/form_files/Pediatric Logo SIG Med.jpg
And this might be a problem at some point.
Please rename your image file, reupload it, and then update the image link on your email template.
For example, the file name can be:
That worked! I reuploaded it with all the spaces missing and my email came through with the Logo. Thank you!
We are happy to hear that the issue is solved. Thank you for using our service.