Easily downgrading account

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    jonestricps
    Asked on July 05, 2011 at 10:06 AM

    I wish to downgrade my account for the summer. How can I do that easily?

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    NeilVicente
    Answered on July 05, 2011 at 10:09 AM

    Hi,

    If you have paid using credit card (Plimus):

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    3.  https://secure.plimus.com/jsp/account_login.jsp Log in to Plimus then cancel your subscription

    If you have paid via Paypal:

    1. Log in to your PayPal account
    2. Find the latest payment you have made to Jotform
    3. Click on the subscription number for that transaction
    4. Click on the "Cancel Subscription" button.

    Cancelling your premium or professional subscription will not affect your forms in any way. Your account will only revert back to free status. If you cancelled way before your subscription's billing date, your account shall stay as premium or professional until the time you have paid for expires.

    Let me know if you need further assistance in cancelling your subscription.

    Neil