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    Gift Registry Widget - Not crossing out previously selected items when secure form is used

    Asked by vitaskinspa on February 05, 2014 at 06:44 AM

    Hi 

    We use the gift registry widget on a couple of our forms, and they worked perfect until a few weeks ago, now when you select an item and finish the form, it doesnt mark it off as previously selected when you do the next form.

    I have tried deleting the widget and reinstalling ive tried adding and deleting and setting up a new API but nothing works, please help.

    The form is laid out likr below, 

    220

    221

    222

    etc

    When you select 220 it is supposed to then not be selectable when you go into the form next time, its normally 'struck thru' with a line, but its not doing this.

    Thanks

    Jules

    Page URL:
    https://secure.jotformpro.com/form/33533399979979

    selected items next select thanks
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    JotForm Support

    Answered by jonathan on February 05, 2014 at 09:28 AM

    Hi Jules,

    I noticed that your from http://www.jotform.com/33533399979979 only contains all 1 quantity.

    You have to use curly brackets {number} to add the quantity number.

    Can you please reset the widget so we can test again.

    Thanks.

     

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    Answered by vitaskinspa on February 05, 2014 at 10:55 AM

    Hi,

     

    I only want quantity one of each number, i have tried again putting 

    225{1}

    but this still doesnt work.??

    Strange, it was working perfect like this since november, and stopped a week or so ago...

    Thanks

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    JotForm Support

    Answered by Welvin on February 05, 2014 at 11:54 AM

    Hi,

    The issue occurs when using Secure URL. This is what I noticed after a few tests. Please use the non-secure URL instead while we have this thread forwarded to our developers. Once we sorted this out, we'll surely let you know through this thread.

    Thanks

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    Answered by vitaskinspa on February 05, 2014 at 12:19 PM

    No, it doesnt work on either unsecure or secure URL. It just doesnt work, Sorry.

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    JotForm Support

    Answered by Welvin on February 05, 2014 at 12:55 PM

    Kindly test the form below:

    Secure URL: https://secure.jotformpro.com/form/40354606013948

    Normal URL: http://www.jotformpro.com/form/40354606013948

    Let me know if this is working for you.

    Anyway, I have updated the ticket. I'm trying to fix  your form but to no avail. We'll update you through this thread for progress.

    Thanks

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    Answered by Julian  on February 05, 2014 at 01:08 PM
    Hi,Neither of your forms work. I look forward to a quick resolve on this, as the form is useless without the widget workingThanks
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    Answered by pinoytech on February 05, 2014 at 01:49 PM

    Hi Julian,

    Our dev team is already working on this issue. As soon as this issue sorted out, we'll inform you immediately.

    Thank you for your patience!

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    Answered by vitaskinspa on February 12, 2014 at 06:24 PM

    Any news? its been a week, do you have a timescale???

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    JotForm Support

    Answered by BDAVID on February 12, 2014 at 06:31 PM

    Hi, I can see the ticket for this matter is still opened, as soon as they get this fixed, we will let you know. Thanks for your patience.

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    JotForm Support

    Answered by EltonCris on February 13, 2014 at 03:34 AM

    @vitaskinspa

    This is now fixed FYI. I can see that the widget on your form is now working as expected.

    Should there be any questions, let us know here. Regards!

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    Answered by hdebeer on March 12, 2015 at 09:03 AM

    Hallo I saw this message I have the same problem it does not cross out the selected items

    the members have only one date to choose and if they choose the date it is greyed out or crossed out as above, I used it last year without any issues

    http://www.jotform.com/?formID=41143335606548

    Please advise

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    JotForm Support

    Answered by Welvin on March 12, 2015 at 10:36 AM

    @hdebeer,

    I've moved your problem to a new thread and here's the link: http://www.jotform.com/answers/531769. You will be answered here.

    Thanks