What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    RE: Cancellation query.

    Asked by scotthum on July 05, 2011 at 10:28 AM

    Account cancelled? This wasn't meant to be happen! I have had to cancel my business banking card because I lost it.  They must have stopped all payments going out from this card including my paypal payments. I wont receive the new card for another 5 days possibly! Any ideas what i can do to reactive the account?

    Best Regards

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    JotForm Support

    Answered by NeilVicente on July 05, 2011 at 10:47 AM

    Hi Scott,

    I have already answered this question of yours in the original thread that you have posted here. Again, please note that cancelling the Premium "subscription" is different from cancelling the account. When a Premium subscription is cancelled, the account reverts back to free status and will still enjoy the benefits of a free account. Your forms and submission data will stay intact, as if nothing happened.