What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I add a survey page to Facebook?

    Asked by philipgardner on February 05, 2014 at 09:53 AM

    Either I am doing something wrong; or, the visual images in your instrucitons do not match Facebook's current method for adding a page through the STatic HTML I FRAme Tab.  I am confused about wheter to use the HTML code or the URL link.

     

    Pease advise.

     

    Thanks.

    Page URL:
    https://www.facebook.com/pages/Mental-Health-is-for-Everyone/165634020<br/>304376?v=app_392248091048&amp;err=4

    Screenshot
    survey static html static URL link thanks
  • Profile Image

    Answered by EliezerN on February 05, 2014 at 10:48 AM

    Hi,

    Please make sure to follow the steps of this guide to learn how to add the Static HTML: iframe tabs facebook application and how to embed your form to your facebook page: Adding Form to Facebook

    As instructed by the guide you need to use the Facebook code found in the Embed form wizard:

    In that way your form will display correctly.

    Kindly inform us if you still need assistance with this inquiry.

    Thanks

  • Profile Image

    Answered by philipgardner on February 05, 2014 at 03:13 PM

    This still does not work for me.  I have tried many times.  I must be doing something wrong. 

  • Profile Image

    Answered by pinoytech on February 05, 2014 at 03:29 PM

    Hi,

    Please try Facebook Developer method: http://www.jotform.com/help/123-Adding-Form-to-Facebook-Facebook-Developer-Method-

    If you need further assistance, please let us know.

  • Profile Image

    Answered by philipgardner on February 05, 2014 at 03:30 PM
    Hello
    I am told that I have the app installed with I do not see the star on my
    set of tabs. How do I get the app to be visible on my FB tab?
    ...
  • Profile Image

    Answered by Cesar on February 05, 2014 at 03:50 PM

    By following the steps provided on this guide:

    http://www.jotform.com/help/123-Adding-Form-to-Facebook-Facebook-Developer-Method-

    Kindly make sure that your app has been properly configured and listed under this section:

     https://developers.facebook.com/apps

    Also make sure you no longer have your App on Sandbox mode, prior to creating a tab for your form.

    Do let us know if the problem persists after reviewing those recommendations. Thank you

  • Profile Image

    Answered by philipgardner on February 05, 2014 at 03:50 PM
    I am trying to figure out why the static html is not working. I used in
    ...
  • Profile Image

    Answered by on February 05, 2014 at 04:17 PM

    Unfortunately we did not get your complete message on the forum thread:

    http://www.jotform.com/answers/328729

    Do make sure to have your facebook page to add to the app. Once it has been added the start should appear on the Facebook page you added.

    Also, do remember to use a Secure SSL iFrame code of your form when adding it to the App.

    Do let us know up to what step have you gotten to help you better. Thank you.

  • Profile Image

    Answered by philipgardner on February 05, 2014 at 04:20 PM
    I'm totally confused and defeated.
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on February 05, 2014 at 05:09 PM

    Hi,

    Please do not give up easily yet.

    The facebook integration guide is working as intended.

    I used it to test your Survey Form and added it to my test Facebook page. You can test it here https://www.facebook.com/testjotformsurvey .

    If you noticed, I even changed the tab icon and renamed the tab name to your Jotform. I did this easily using the guide.

     

    One thing I noticed that could be wrong with your embed form in the facebook html tab is that, you are not using https URL of the embedded form. Facebook is quite strict with secure URL https -- users viewing your website page will usually use the https URL. If there are unsecure content on the Facebook page, it usually is not displayed.

     

    Check your embedded form and make sure to use the https URL.

    Kindly inform us if your still having issue.

    Thanks.

  • Profile Image

    Answered by philipgardner on February 05, 2014 at 05:10 PM
    Thanks for your reply. I will look into it soon.
    ...
  • Profile Image

    Answered by philipgardner on February 05, 2014 at 05:20 PM
    It is too bad that you can not go to my fan page instead of using a sample
    test page. I'm sure that you would be able to set it up very easily. The
    problem is that I can't do it for some reason and this is taking up a lot
    of valuable time which I cannot spare.
    Could you go to my page and see what is going on? That would make more
    sense than doing a test page.
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_T on February 05, 2014 at 06:08 PM

    I can see your Facebook tab on the page:

    It seems to be working right, the form is being loaded without any issues:

    If there is anything else that we can help you with, please let us know.

  • Profile Image

    Answered by philipgardner on February 05, 2014 at 06:20 PM
    My problem is this - how do I add another questionnaire? I want to have
    several questionnaires but I can not figure out how to set up a second
    questionnaire..
    Could we do a screen share via Skype?
    I really want to use Jot Forms but this problem is very difficult. For
    some reason, I have been unable to communicate what I need.
    I need to figure out a way to set up another survey. I can not find the
    tab with a star for the static HTML. How do I set up a second survey?
    ...
  • Profile Image

    Answered by philipgardner on February 05, 2014 at 06:20 PM
    Let's do a screen share.
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on February 05, 2014 at 06:26 PM

    I will compose a screen video of while I do the adding of new tab/questionaire.

    Please wait a bit. I will get back to this thread.

    Thanks.

  • Profile Image

    Answered by philipgardner on February 05, 2014 at 06:50 PM
    It would be best if we could do it together; simultaneously on a screen
    share.
    Another instructional video sounds like more of the same.
    ...
  • Profile Image

    Answered by Cesar on February 05, 2014 at 07:13 PM

    Thank you for your input. Once Jonathan has an update on his answer he will let you know through this thread. Thank you again.

  • Profile Image
    JotForm Support

    Answered by jonathan on February 05, 2014 at 08:14 PM

    Hi,

    Please refer to this screencast video for guidance.

    To add new tabs or multiple tabs in your Facebook page, just search text like this

    Static HTML...[Second Tab]

    Static HTML...[Third Tab]

    Static HTML...[Fourth Tab]

    in your FB profile page... there should be a result to add a new tab
    ---
    I am sorry, but I will not be able to accomodate the request for us to do collaborated instructions together via screenshare since I do not have the necessary tools.
    Our support forum is very much equiped already to assist you resolved any difficulty in using the JotForm form.
    I hope this latest instructions will help you finally understand how to achieve what you wanted to do on your JotForm FB page.
    Do continue contacting us if further assistance is needed.
    Thank you.
  • Profile Image

    Answered by philipgardner on February 05, 2014 at 08:50 PM
    Thanks. It worked.
    The information in this video should be added to your training videos which
    skipped a couple of crucial points. - how to set up a second page; and,
    the steps for securing the HTML code.
    Thanks again.
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on February 05, 2014 at 08:56 PM

    We are glad to know it does work for you now. =)

    I agree with your suggestion also. I will add the information we had here into the guides.

    Thanks!

  • Profile Image

    Answered by philipgardner on February 05, 2014 at 09:20 PM
    BTW, thanks for your responsiveness. I plan to do a lot of surveys that
    qualify visitors in a buying funnel and I am hoping that Jot Forms does
    the job.
    Starting a business is a huge challenge and having a supportive technical
    team is crucial to my success. Although it took time to resolve today's
    question, we finally got there.
    Thanks.
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on February 05, 2014 at 10:04 PM

    You are quite welcome. =)

    Please contact us again anytime for any assistance you need with JotForm.

    Regards,