opening links on .pdf versions of form submissions when those .pfs's are linked to a website

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    Asked on February 05, 2014 at 10:27 AM

    I have a form that requires users to upload a file when completing their submission.  When I turn those submissions into .pdfs and then link them to a website, it appears that users can indeed download the uploaded files that are linked to the .pdf when using Google Chrome, however they are unable to using IE 8.  Should I include a message that indicates that applicable files can be downloaded using only Chrome?  Will users be able to download the files in other versions of Internet Explorer, and if so, which one(s)?

    The URL of the website is:

    Once a user gets to the site, they click on "History" under the list of various courses offered at our school.  When the .pdf opens, the user then clicks on "2013-14 AP U.S History Curriculum Map.pdf".  When you click on the curriculum map .pdf link, a pop up window comes up giving you the option of opening or saving a file.  Regardless of which option you click, nothing happens - no new browser window pops up, no error message comes up - nothing ...


    Thanks for your help! 


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    Answered on February 05, 2014 at 11:13 AM


    Thank you for contacting us. 

    Unfortunately, how a browser handles a link is entirely dependent on the browser - based on customized security settings, browser updates etc.

    Perhaps I would suggest adding a brief message advicing them to copy the link and paste it to their browser's navigation field: 

    Please let us know if this helps.