What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I need to change my form from automated to guided

    Asked by rahxsi on February 05, 2014 at 12:14 PM
    automated
  • Profile Image
    JotForm Support

    Answered by TitusN on February 05, 2014 at 12:53 PM

    Hello,

    Thank you for contacting us.

    I notice that your form http://www.jotform.com/form/40354661185151 is divided into pages.

    Please help us understand your request:

    1. How is the form automated? What feature would you like to turn off?

    2. Do you have a specific workflow in mind, one that would create a 'guided' form?

    Please let us know.

  • Profile Image

    Answered by rahxsi on February 05, 2014 at 12:59 PM

    When I first created the account... There were two forms under the company name that I put in... one was an automated form and the other was a guided form... I chose the automated form, now I want to change it and choose the guided form, but it looks like you guys only have the automated form available now..

  • Profile Image
    JotForm Support

    Answered by KadeJM on February 05, 2014 at 01:46 PM

    I'm sorry but as my colleague stated and asked of you what sort of " Automation " are you referring to? There are parts of your form that are automated and well as manually but both are realistically controlled so I'm not exactly sure that we understand which parts you are talking about trying to " Guide "? 

    Can you please tell us more about which form this was and what exactly you are trying to return to guided with the features turned off? I'm having a hard time understanding what you need help so if you could explain this more with further details that would be very much appreciated so that we can assist you better with the necessary corrections.

  • Profile Image
    JotForm Support

    Answered by KadeJM on February 05, 2014 at 01:51 PM

    My colleague Titus and I discussed your thread more and he thinks that by " Guided " you may mean that there was a form that got deleted from your account perhaps? Is that maybe what you meant since it sounds like you said you had 2 forms beforehand but we currently only found 1 listed. Did you try checking your Trash Can? As long as you haven't purged the trash can and it hasn't been over 30 days then you can easily recover it if it ended up there. You can also even try using the My Forms searchbar to locate it and see if it shows up in your list.